Shipping & Delivery

Standard delivery time is 3–5 working days. All orders will be sent with PostNL. When your order is delivered at the PostNL Point, you will receive a track and trace code in your email. You can always check the status of your order at www.vayashorts.myparcel.me

Shipping Costs

Return Policy

You may return your order within 14 days after the package has arrived to the delivery adress. The product needs to be in its original condition with all labels attached, the item may not be worn, washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.

Refund

A return cost will be applied on all returns and is paid with the return form in MyParcel. Regardless if you send back multiple orders in one package, one return cost will be applied to every individual order. You will receive your refund via the same payment method used to make the purchase. It may take up to 14 days from the day that you have returned your product until you will receive your refund. As soon as we have handled your return you will receive an automated confirmation by e-mail.

Use our Return label

We strongly recommend that you use the return label provided in MyParcel. This way, we can keep track of your package until it has arrived at our warehouse. In the unlikely event that a package is lost or damaged, you will still be refunded.

VAYA is not responsible for any packages that are sent with another return label than the one provided by MyParcel. If you choose to use another courier you are responsible for the package and its items until it arrives at our warehouse.

How to Return

– Click on the ‘return order’ button in MyParcel.

– Fill in the form and pay the fee.

– Place the item in its original package.

– Add the packing slip.

– Attach the return label on top of the package.

– Return the package to your nearest PostNL point.

Return Costs

 Same as shipping costs.

Exchange Policy

 

You may exchange your order within 14 days after the package has arrived to the delivery adress. The product needs to be in its original condition with all labels attached, the item may not be worn, washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control. The same rules, actions and fees apply to exchanges as stated above in our ‘Return Policy’.

How to Exchange

Sent an e-mail to rachelle@vayashorts.com stating which item you want to exchange and what new item you would like. After the exchange is confirmed by us:

– Click on the ‘return order’ button in MyParcel.

– Fill in the form and pay the fee.

– Place the item in its original package.

– Add the packing slip.

– Attach the return label on top of the package.

– Return the package to your nearest PostNL point.